Home IT support
Wi-Fi, NBN and home network help
Slow internet at home isn't always the NBN's fault. Often it's the Wi-Fi, the modem, or where they sit in the house.
Wi-Fi that reaches the rooms you use
We come to you, work out which it is, and fix it, so the Wi-Fi reaches the rooms you use.
Households with dead spots, double-storey homes, video calls that keep dropping, and anyone with a new NBN connection that needs setting up.
What's included
- Testing your NBN speed at the modem and around the house
- Finding out whether the problem is your plan, modem or Wi-Fi
- Setting up or replacing your modem and router
- Installing mesh Wi-Fi or extra access points
- Arranging network cabling where it's the better option
- Connecting TVs, printers and smart devices
- Setting up a guest network and parental controls
- Securing your Wi-Fi with a strong password
We come on-site across our service areas in Melbourne's south east and West Gippsland, from our Narre Warren base.
What gets better
Fewer dead spots
Coverage planned around your home, not just where the modem landed.
Steadier video calls
Work calls and streaming stop fighting over a weak signal.
Straight answers
You'll know whether the problem is your plan, your modem or your Wi-Fi.
How we approach it
We listen first
We ask where the trouble is and how your household uses the internet, then test it room by room.
We explain what we find
We show you what's causing the slowdown. If your provider or plan is the problem, we'll tell you.
We keep it to what you need
Moving a modem or changing a setting sometimes fixes it. We'll only suggest new equipment if you need it.
★★★★★
Ty at CBI Technologies does amazing work. He is very patient and explains what he is doing. Love the promptness of getting to us when our WiFi wasn’t working properly.
Related services
Further reading
Common questions about home Wi-Fi and NBN
Something else on your mind? Call 03 9970 9107.
Why is my Wi-Fi slow when I'm paying for fast NBN?
Your plan sets the speed coming into the house. Wi-Fi then has to carry it through walls and floors. An old modem, a poor location or a large home can all slow things down.
Do I need mesh Wi-Fi?
It's often the best fix for double-storey homes and long houses. In a smaller home, a better router or a new location may be enough.
Will a Wi-Fi extender help?
Sometimes, but cheap extenders can cut speeds. Mesh systems usually work better, and we can look at which suits your home.
Can you help me choose an NBN plan?
We can tell you what speed your household needs, so you can compare providers without paying for more than you'll use.
Fix your home Wi-Fi
Tell us what's going on. We'll explain your options in plain English.