Cardinia Shire
IT support in Emerald and the hills
IT support for Emerald homes and small businesses in the Dandenong Ranges.
IT support for life in the hills
Life in the Dandenong Ranges comes with its own IT challenges. Trees, hills and storms all affect how well your internet and devices behave.
We come up to Emerald to help homes and small businesses get things working reliably.
We provide on-site support in Emerald, coming up from our Narre Warren office north east into the hills.
What hills homes and businesses ask us about
Storms and power surges
Surges can damage computers and modems. We test your equipment and talk through protection.
Wi-Fi in split-level homes
Solid walls and split levels block signal, so we plan coverage around how your house is built.
Staying online in an outage
A battery backup or mobile connection can keep essentials running.
Get ready for the next outage
Keep your phone charged, save your provider's fault number somewhere that isn't online, and consider a surge protector for your computer and modem. Unplug equipment if a severe storm is close by.
Services in Emerald
In the hills, backups and a reliable network usually come first.
Book a free IT reviewSee all our business services and home services.
- Wi-Fi, NBN and home networks Split-level homes and solid walls can block Wi-Fi. We'll plan coverage around how your house is built.
- Data backup and recovery Hills homes know about storms and fire risk. A cloud copy keeps your photos safe if the worst happens.
- Backup and disaster recovery Local businesses should have a plan for carrying on after a power or internet outage.
- Computer and laptop repairs We repair PCs and Macs and can check for damage after a power surge.
- Remote access and VPN Working from home in the hills? We'll set up safe access to your work systems.
Also supporting Emerald's neighbours
- IT support Pakenham
- IT support Ferntree Gully
- IT support Lysterfield
- IT support Nar Nar Goon
- View all service areas
Worth a read: Small business backups: the 3-2-1 rule and why Microsoft 365 isn't a backup
Emerald questions
Something else on your mind? Call 03 9970 9107 and talk to a real person.
Do you come on-site in Emerald?
Yes. We provide on-site support in Emerald.
My computer stopped working after a storm. Can you help?
Yes. Power surges can damage computers and modems. We can test your equipment, and it's worth asking us about surge protection.
What happens to my internet when the power goes out?
Your modem needs power, so your internet will usually drop out too. A small battery backup or a mobile connection can help for essential use, and we can talk you through it.
Why is my Wi-Fi poor on one side of the house?
Split levels and solid walls are the usual cause. Moving the modem or adding a mesh point often fixes it.
Need IT help in Emerald?
Book a free, no-obligation IT review for your Emerald business, or call us about help at home.