IT services
VoIP phone services for Melbourne businesses
VoIP phone services for Melbourne businesses: keep your number, answer calls on any device and often lower your call costs.
A business phone system that goes where you go
Traditional phone lines tie your business number to a desk. If you're on a job site, working from home or between clients, calls go to voicemail and customers go elsewhere.
A cloud VoIP phone system puts your business number on desk phones, laptops and mobiles at the same time. We set it up, move your existing number across and support it alongside the rest of your IT, so there's one team to call when something isn't right.
What our VoIP phone services include
- Number porting so you keep your existing business number
- Desk phones, softphone apps and mobile apps
- Call queues, ring groups and business hours routing
- Auto attendant menus such as “press 1 for sales”
- Voicemail delivered to email
- Hold music and custom greetings
- Network setup so call quality stays clear
- Ongoing support for phones, users and changes
We come on-site across our service areas in Melbourne's south east and West Gippsland, from our Narre Warren base.
Why switch to VoIP
Answer from anywhere
Take business calls on your mobile or laptop without giving out your personal number.
Never miss a customer
Ring groups and queues send calls to whoever is free, and voicemails arrive in your inbox.
Often cheaper to run
Cloud phone systems often cost less than traditional lines, especially with several staff or sites.
How switching works
Plan your call flow
We map out who answers what, your opening hours and any menus or queues you need.
Port your number
We handle the number porting paperwork and timing so calls aren't interrupted.
Go live and get support
Phones and apps are set up, tested and supported by the same team that looks after your IT.
Related services
Common questions about VoIP phone services in Melbourne
Something else on your mind? Call 03 9970 9107.
Can we keep our existing phone number?
In most cases, yes. Business numbers can usually be moved to a new VoIP provider, and we handle the paperwork and timing so your calls aren't interrupted.
Will call quality be good enough?
With a decent internet connection and a properly set up network, VoIP calls are clear and reliable. We check your network and prioritise voice traffic as part of the setup.
What happens if the internet goes down?
Calls can divert to mobiles automatically, so customers still reach you. We can also add a 4G or 5G backup connection for the office.
Take your business number anywhere
Book a free, no-obligation IT review and we'll recommend the right next step for your business.